Effective Date: 20-12-2024
At True Lawyer, we strive to provide fast and efficient mutual divorce petition drafting services to our clients. As our services involve immediate processing and legal documentation, we have a strict refund policy as outlined below.
1. 30-Minute Free Cancellation & Refund
- If you wish to cancel your order, you must request a cancellation within 30 minutes of making the payment.
- We offer a 100% full refund for cancellation requests made within this 30-minute window.
- Refunds will be processed to the original payment method within 3-5 business days.
2. Non-Refundable After 30 Minutes
- Due to the instant processing of legal petitions, once 30 minutes have passed after your payment, we cannot issue a refund under any circumstances.
- Our team immediately starts working on your petition, and the fees cover our professional time and efforts.
3. How to Request a Refund (Within 30 Minutes)
- Send an email to info@truelawyer.in with the subject “Cancellation Request – [Order ID]”.
- Include your name, payment receipt, and reason for cancellation.
- Our support team will verify the request and confirm your refund within 24 hours.
4. Payment Issues & Duplicate Transactions
- If a duplicate payment is made, we will automatically process a refund within 5 business days.
- In case of a failed payment, please check with your bank before contacting us.
5. Exceptions & Dispute Resolution
- Refund requests beyond 30 minutes will not be entertained.
- If there is a dispute, we encourage customers to contact us first before raising a complaint with the payment gateway.
For any queries regarding this refund policy, contact us at info@truelawyer.in or call 9050111113.
By using our service, you acknowledge and agree to this strict refund policy.